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  • Mar 06
  • Auto Insurance
  • Rancho Santa Fe, California
  • Car Insurance
  • 54
  • REVIEW RATING 4/5

Esurance charged $12,800 instead of the previous charge of $1,100. No notice. When contacted, they said it was an underwriting issue. No change of vehicles, location or driving records. I asked them to provide a refund for the difference until it was resolved and was told that they could only do that if my policy was put in a non-renewal status, which would put me at risk of not having... Read more

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  • Feb 09
  • Auto Insurance
  • Carson City, Michigan
  • Car Accident Claim
  • 155
  • REVIEW RATING 3/5

Esurance is the worst auto insurance and has the absolutely worst customer service. I was involved in a car accident with a deer and esurance claims that me paying over 140.00 per month that my car was not covered after I specifically said I wanted full coverage. Then I tried to cancel my policy and the lady I spoke to told me I would be cancelled as of February 1 2015. Every day I get phone... Read more

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  • Jan 28
  • Auto Insurance
  • Potomac, Maryland
  • Car Insurance Coverage
  • 93
  • REVIEW RATING 4/5

Esurance is an absolute nightmare if you have to file an expensive claim. I have struggled with them for two years after my then husband ran over something on the highway. There was some pre-existing scratches to outside of the vehicle and grill because he didn’t take care of the car, but nothing pre-existing under the car. They covered the scratches on the outside of vehicle and said the damage... Read more

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  • Jan 07
  • Auto Insurance
  • Watsonville, California
  • Car Insurance
  • 1
  • 1
  • 111
  • REVIEW RATING 4/5

I had a policy with Esurance for over 10 years. The policy lapsed, due to me being out of the country for 3 months. When I called back to reinstate it, Esurance increased the price by more than 50% and the only explanation was because it lapsed?!? Great treatment of loyal customers, huh? Since I have to fill out 100 words or more, I will say that Esurance agents are rude and not helpful in... Read more

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  • Dec 20, 2014
  • Auto Insurance
  • Westminster, Colorado
  • Insurance Premiums
  • 112
  • REVIEW RATING 5/5

Shortened version - lower level esurance employees are improperly trained leading to misinformation and costing you money. If they make a mistake, you still pay and they don't take responsibility. See below for full details I spoke to an agent licensed in my state and was given a quote for my premium. I was told that if we paid in full then we would receive a 10% discount. We paid in full that... Read more

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  • Oct 12, 2014
  • Advertisements and Cons
  • Mountain View, California
  • Esurance Commercial
  • 131
  • REVIEW RATING 4/5

After viewing the esurance commercial with Shirlee and the hammer, I would like to know if esurance will cover the medical expenses of removing some of the hard candy fragments from ones eyeball. After all, the lack of eye protection is obvious and the danger of "Playing" with the tool, not only in front of herself, but in front of her (?) grandchild is easily ascertained. This does not fill,... Read more

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  • Sep 15, 2014
  • Auto Insurance
  • Poor Customer Service
  • 197
  • REVIEW RATING 4/5

My Experience with esurance has been a nightmare. I am a full time student and mother that travels back and forth to Atlanta ga from Birmingham al and had a client of yours rear end me. The company never returned any of my calls. forwarded me over and over and hung up on me in the middle of a phone call many times. I am so glad I Don't have esurance. I will be happy to never leave my company if... Read more

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  • Aug 03, 2014
  • Auto Insurance
  • Insurance Quote
  • 413
  • REVIEW RATING 5/5

I went on Esurance to get a quote for my daughter. Their quote was $172 per month for the same coverage that Progressive quoted at less than $100. So I hit the X without completing anything. Within 5 minutes, my phone rings and it's Esurance. I explained that if I wanted them to call me, I wouldn't have gone online for the quote. The girl on the phone cut me off and said "Unfortunately, if you... Read more

Was this review helpful? 3 0

  • Jun 19, 2014
  • Auto Insurance
  • Los Angeles, California
  • Automobile Insurance Policy
  • 2
  • 2
  • 271
  • REVIEW RATING 4/5

I've had Esurance for about 3 years. I have full coverage/uninsured motorists courage/ property damage coverage. I have two vehicles on the policy with also two individuals on the policy. I am the policy holder and my daughter who is now 26 is also on the policy. My daughter was driving someone else's vehicle when she crashed into two other vehicle and totaled the one she was driving. Here is the... Read more

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  • Jun 14, 2014
  • Auto Insurance
  • Los Angeles, California
  • Providing Coverage
  • 122
  • REVIEW RATING 3/5

I've had Esurance for about 3 years. I have full coverage/uninsured motorists courage/ property damage coverage. I have two vehicles on the policy with also two individuals on the policy. I am the policy holder and my daughter who is now 26 is also on the policy. My daughter was driving someone else's vehicle when she crashed into two other vehicle and totaled the one she was driving. Here is the... Read more

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