Esurance Complaints and Reviews

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Esurance
Main address: P.O. Box 5250 57117-5250 Sioux Falls SD
1-800-ESURANCE (1-800-378-7262), 1-800-926-2869,
  • 65+1 mobile complaints
  • $110K claimed losses
  • $1.7K average
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  • Jun 19
  • Auto Insurance
  • Los Angeles, California
  • Automobile Insurance Policy
  • 1
  • 9

I've had Esurance for about 3 years. I have full coverage/uninsured motorists courage/ property damage coverage. I have two vehicles on the policy with also two individuals on the policy. I am the policy holder and my daughter who is now 26 is also on the policy. My daughter was driving someone else's vehicle when she crashed into two other vehicle and totaled the one she was driving. Here is the... Read more

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  • Jun 14
  • Auto Insurance
  • Los Angeles, California
  • Providing Coverage
  • 13

I've had Esurance for about 3 years. I have full coverage/uninsured motorists courage/ property damage coverage. I have two vehicles on the policy with also two individuals on the policy. I am the policy holder and my daughter who is now 26 is also on the policy. My daughter was driving someone else's vehicle when she crashed into two other vehicle and totaled the one she was driving. Here is the... Read more

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Yes, I've had an experience with Esurance - it was the worst insurance purchase I have ever experienced! They commited then amended, then debited my account for a significant difference without my concent an additional sum - don't buy insurance here !!!

  • May 22
  • Auto Insurance
  • Cancellation Charge
  • 14

Would you believe they charge you 50 dollars to cancel!!!! Who the *** does that? Would you believe they charge you 50 dollars to cancel!!!! Who the *** does that? Would you believe they charge you 50 dollars to cancel!!!! Who the *** does that? Would you believe they charge you 50 dollars to cancel!!!! Who the *** does that? Would you believe they charge you 50 dollars to cancel!!!! Who the ***... Read more

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  • Apr 07
  • Auto Insurance
  • Colorado Springs, Colorado
  • Cancellation Policy
  • 22

This company is retarted.... I had moved with my wife into a temporary address while we waited on the sale of our home to go through. When asking about an insurance claim, my wife mentioned she lives at the temporary address. They canceled my policy because the temp address was different than the one we had on file. This is retarted because we purchased our new home and I was not allowed to... Read more

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  • Dec 21, 2013
  • Auto Insurance
  • Auto Insurance
  • 31

Sucks..... esurance-You still have the wrong vehicle on my claim. This will result in an incorrect car fax report for my other vehicle. Your "managers" don't care about your policy holders, only about how good they look to their bosses! If you cared about your loyal customers, you wouldn't have to have a complaint site to get things done! Policy holders are just numbers to you! Anyways, I found... Read more

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  • Dec 05, 2013
  • Auto Insurance
  • Los Angeles, California
  • 2004 Nissan 350Z
  • 49

I've been with Esurance for about 3 years. Recently, my car 2004 Nissan 350z Roadster (also know as Black Mumba) was severely vandalized. I mean they destroyed the paint and ripped my beautiful rag top. My wife and I was devastated. We went online and filed our claim. Everything went smoothly. We received a followup call and was referred to Le Mans' auto repair shop. Stan sent a tow truck out and... Read more

Was this review helpful? 0 3

  • Nov 25, 2013
  • Auto Insurance
  • Auto Insurance
  • 65

"Born online"..."Insurance for a modern world" which basically translates to zero real customer service and the customer needs to do all the paper pushing and document gathering that an insurance agent would normally handle. All of these online insurance models are a joke for those of us who would like to receive service for our insurance dollar, however esurance takes the cake for #1 bait &... Read more

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  • Nov 11, 2013
  • Auto Insurance
  • Terrible Customer Service
  • 2
  • 41

E-surance auto insurance company has got to be the worst company to have your policy with. I was rear ended by an uninsured driver, and not only were they the rudest people I have ever come across in my life, but they declined payment from the party that had hit me!! Rather then deal with it them self, they shrugged it off to a third party collection agency for this guy to ignore until the end of... Read more

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  • Nov 05, 2013
  • Auto Insurance
  • Little Rock, Arkansas
  • Unauthorized Charges
  • 4
  • 39

I signed up for essurance auto insurance over the phone. I got liability insurance on a 1999 Nissan. I have never had an accident or tickets. My payments were still a whopping $91 month. The next month comes along and they automatically drafted $131 out of my account! I would never authorize an enormous amount like this. I never got an email telling me that my account would be drafted nor did I... Read more

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