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1.2 Based on 22 reviews
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Received a quote, verified by my driving record (at least that's what the website says during the process) and purchased a 6 month policy, paying all 6 at once with what I believed was a good rate. Within a week I get an email saying I will be billed an extra $40 at the end of the month. I called customer service, and that 40 turned into 100, which I would be billed on the first of the month to cover the increase for the 6 month period. They... Read more

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Trying to deny my car accident claim for the dumbest made up reason ever. Never missed a payment on my full coverage policy. Read below to see how bad Esurance actually is. They ask where I was coming from and where was I heading? I told them I was going home from a home improvement supply store. I then get a letter saying they no longer want to cover my claim because they say i was using my vehicle for work related travel. First off I never... Read more

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Kathleen did not handle things in a timely and professional manner. To start I was told when I open the claim against Emanuel Gilmer that I could send all documents to rapid response and I received no response till later which is me contacting them trying to figure out what's going on. So here goes. On 5/29/2016 at approximately 3:30 I was coming from the laundromat on Dix Toledo rd and Southfield. It was the Sunday before the holiday so I... Read more

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We have had Esurance for about three years. Both my spouse and I are the insured, and we both have perfect driving records. Our monthly payment was around $200 for two vehicles, a truck and a car. Esurance did raise their rates a little each time we renewed, but it wasn't ever enough to cause us to consider changing insurance companies. I wish we had! In April, my husband scuffed a parked car in a parking lot while he was backing out. Esurance... Read more

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I obtained an auto insurance quote from esurance.com and subsequently purchased the policy. I paid in full. As soon as esurance had taken my payment in full, they requested all kinds of proof for their supposed "discounts." They requested proof of previous policy or my rate would go up by $ 300 which was a 40% increase of my current premium. I provided proof of my previous coverage so my policy premium remained the same. The following day (day 1... Read more

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  • From mobile
  • May 29
  • #856293

They charge you a cancelation fee of $50 if you leave them. Absurd. I never signed a contract. This is theft.

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I ave been in the phone with this"company" more than I'd like to say. You get in an accident and theygive a claim#. That's it!!! You have to do the rest. I was hit and over and over again they told me how I Have PLPD SO BASICALLY "deal with it in ur own." No advice as to how to go about getting the other driver that hit me how to fix my car. I guess they don't know EITHER!!!!

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My family members were involved in an accident in May 2015 and was handled by Esurance. Esurance called them to settle the claim on the vehicle and when we were going over the settlement they seriously undervalued the truck. I ask for a copy of their evaluation and when I received it everything was rated at a low / average private category. They refused to raise it even though the vehicle was in excellent condition. I called a company I was... Read more

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Esurance has messed up since we started policy in 2014. They had the same birth date for me and my girlfriend had her name wrong now I had 2 autos insured a 2000 Ford Explorer and 2006 dodge quad cab slt. We told them comprehensive on 2006 and liability on 2000 now of course they tried to horse wrangle us over the birthday thing like we don't know our birthdays. But the kept raising our rates with no reason as to why. So we decided not to... Read more

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I was test driving a brand new vehicle when a lady ran a stop sign and I hit her, she admitted to the police officer that she ran the stop sign and was cited a careless driving ticket, her insurance is All State mine esurance, they started the claim with them paying 60% me 40% WHAT I was driving as I should have and she ran a stop sign, then last week it was 80% her 20% me, what to *** I have never had an accident in my life that was my fault,... Read more

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