Switched to esurance because they gave me a fairly decent quote, purchased a policy based on that quote after filling out all information and speaking with a licensed rep who said they pulled my driver's record so the quote was firm. Well come to find out one month into my policy they send an email saying they are going to suddenly increase my monthly by $56/mo b/c of some mistake they made when looking at my driving record.
Hmmm, can you say bait and switch??
I called them and a licensed rep said this was being taken care of and not to worry they would honor the original rate, well then I can an email a few weeks later saying my rate has increased again so they actually lied and did nothing to honor it. esurance is a JOKE I will never use them again after my six months runs out.
Product or Service Mentioned: Esurance Auto Insurance.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.