Received a quote, verified by my driving record (at least that's what the website says during the process) and purchased a 6 month policy, paying all 6 at once with what I believed was a good rate. Within a week I get an email saying I will be billed an extra $40 at the end of the month.
I called customer service, and that 40 turned into 100, which I would be billed on the first of the month to cover the increase for the 6 month period. They claimed it was due to an accident that showed up, that I didn't disclose because it wasn't my fault. Since they couldn't verify that it wasn't my fault yet, even though on my record it says no parties at fault, (I was hit by a girl with expired insurance and she got away with it) they now need to perform a 48 hour investigation on this claim to make sure I wasn't at fault and then the rate might go back down. They also claim an increase because of seat belt tickets I didn't disclose, seat belt tickets don't count as points on my record so of course I didn't disclose them.
Seems like they will look for anything as justification to raise you rates AFTER they said they'd already confirmed your records with your license number, AFTER you've already paid for your policy. Classic bait and switch!
Product or Service Mentioned: Esurance Auto Insurance.
Reason of review: Pricing issue.