Washington, District Of Columbia
Not resolved


On April 13, 2012 I had a not at fault accident where my truck incurred about $2,500.00 worth of damage; First it took until two days ago (10 days short of 3 WHOLE months) to get an appraiser out to look at the damage to my vehicle.

Then they apprasied my $2,500.00 worth of damage at a little over $1,200.00. My deductible is $1,000.00 leaving me with about $200.00 to fix ,y vehicle. That's not even enough to buy one headlight muchless fix the damage.

Bottom line, If you want your vehicle INSURED then ESURANCE IS NOT THE WAY TO GO. DO YOURSELF A FAVOR AND DO NOT EVEN WASTE YOUR TIME ON A QUOTE. You get what you pay for in most cases, but I definitely lost money by switching to Esurance.

ESURANCE IS THE WORST INSURANCE COMPANY ON THE FACE OF THE PLANET. If you have any questions for me or about my experience please contact me at 757-678-6115 or 757-710-1407 and I will be happy to steer you away from esurance as I would never want anyone to go through the horror story that I have with this horrible insurance company.

Had an Experience with Esurance?

Write a review


Comment as anonymous or
Terms of Service
Post Comment

Einsurance is owned by the world's worse insurance company ALLSTATE. They are world class at sucking

I feel your pain

I can't begin to explain the lack of service I've received from E-surance!!!!!!!!! HORRIBLE!!!

We submitted a claim for our vehicle and heard from the adjustor before anyone at Esurance. We kept the appointment and had her come out and all was great. I called my claim rep, because I had yet to hear back from anyone other than her. Left him a message since he was on vacation!

Couple of days later (still no call back from claim rep) my adjustor calls back and I explain I haven't had a conversation yet with Mr. STEVE MONTIEL! she says, "Oh really?.. Well I see here that the check is already in the mail".

Ok I say. Well that was easy! (SO I THOUGHT!)

A couple of days later I don't see a check in the mail. Call STEVE MONTIEL again. No answer. Leave message. NO CALL BACK(It's been over a month now, and NO CALL BACK!!!!)

I then receive a letter that my claim is under investigation due to me being UNCOOPERATIVE!!!!!! Are you serious????

So I call the Esurance 800 number and talk with an extremely RUDE customer service rep in their Dallas office HOLLY BAILEY!!!!

I explain to her that I'm pretty upset that I still have a hole in my roof over a month after I placed my claim... She goes on to follow up my statement with "Lets get one thing clear, its your responsibility to cover that hole while your claim is under review and esurance will not be liable for any additional damages!!!" .. I think to myself, you must be kidding...

I *** my tongue and say, Yes.. I understand! She brings up my account and starts reading my account notes out loud. I go to explain additional items that may not be in my notes and she says "Well if you let me finish reading your file i MIGHT be able to help you"...

WOW!!!!!! I quickly interrupted her and requested a supervisor...

I ask for her direct supervisor contact information as well as the supervisor of STEVE MONTIEL who also worked at that office and his supervisors information... She passes me on to his voicemail knowing that he TOO is on vacation and won't be in until next week!!!

As soon as I get this claim settled, I will be leaving Esurance and I will make a negative post about their lack of customer care every opportunity I get... Facebook, Twitter, YouTube, Pinterest... ANY AND EVERY OPPORTUNITY I GET!!!!!

It's unfortunate that due to these 2 individuals, I am know anti Esurance... The company shouldn't suffer for the lack of customer care these 2 individuals have provided, BUT IT WILL.

For all companies out there... BE PICKY about who answers your phones and interacts with your customers, because they will be what brand your company in the industry and these two people Steve Montiel and Holly Bailey did the worst possible job I could ever imagine and have lost me, my family and any one else I can talk out of becoming a customer!!!!!!!!

FYI... training Customer Service Representatives and Sales Representatives is what I do for a living and I can tell you right now Esurance knows nothing about Customer Care!!!!

Show more

You May Also Like

State Farm Insurance - State Farm and Comprhensive coverage State Farm Insurance "A rainstorm (5") downpour broke a limb off a tree and it landed on top of the roof of my truck, piercing the clear coat. The hard rain beat through..." Read more ToCo Warranty - Review in Insurance category  from New York City, New York Toco Warranty "SCAM. SCAM. SCAM. SCAM. SCAM. SCAM. I refused to go further with conducting business with TOCO after reading these disturbing reviews and for the second time I have been harassed..." Read more Globe Life Insurance - Globe Life is refusing to pay life insurance claim Globe Life Insurance "My husband of 56 years and I immigrated to the U.S. from the Philippines to live with my daughter and family, and I became an American citizen soon after. ..." Read more AARP SCAM to enlist membership of elderly Aarp "I have received several notices that my membership confirmation dues have not been paid. I have never joined AARP as in my situation, none of their benefits would help me...." Read more Had to Pay Shipping to Return Defective Item from Houzz. Houzz "I ordered an area rug from Houzz based on the colors depicted on the Houzz site. The colors were very important and needed to match exactly as depicted. Upon arrival,..." Read more Bella Serata - Ripoff - right under our nose Bella Serata "The special was to buy the trial product (30ml) jar of Bella Serata and at the page where you add your CC# info there is a small link at the..." Read more At-home Decor Superstore Customers Albany, NY At-home Decor Superstore "Customers come in all the time saying they are shopping but they are really breaking products, opening products that are zip tied and stealing product that are in the store...." Read more Thor Motor Coach - Poor quality and bad service Thor Motor Coach "Thor does not stand behind their product. We purchased a new 2015 palazzo and it has been in for repair more than we have had it. On our last trip..." Read more