My auto insurance was good for 4 months but esurance wanted to charge my credit card to renew it. Double deeping.
I didn't allow it. I renewed the policy on time and the supervisor went over my record verifying my new address, she finalized the purchase with a fix price which I paid in full for six months coverage. Over a week later, esurance want to charge my account for more money. They breached our contract.
I refused to pay more and cancelled the policy. After the cancellation, they went and changed my record and double the cost of my premium showing I only paid part. Before, it showed I paid in full. They refused to refund my money in full and kept 3/4.
Nobody told me anything about extra charges and it was understood I paid in full for six months. They have customers on their hands with the personal information. Stay away from Esurance for sure you get robbed one way of another.
I made a mistake by believing the TV ads.
Product or Service Mentioned: Esurance Auto Insurance.
Monetary Loss: $503.