Esurance told me when I got my policy that although their online quote was one price my final quote was a little higher due to an accident my hubby had almost 5 years earlier,"but no worries," they assured me,"it'll go down at policy renewal since the five years will be up by then." policy renewal was $100.00 more & we had no claims, incidents or anything. I called them & they told me that they applied for a rate increase in my state & that when you renew the policy you don't get the discount you receive for signing up the first time (So, wait, you penalize people for continued business?
Good policy). Then I ask about the previous phone call where I was told the new premium would go down due to my hubby's violation being removed. They said this had nothing to do with the policy. Wait, what?
So it impacts it to raise the policy but not to lower it? That's odd & cooked. So I told him in no uncertain terms that I was canceling, that I felt they were crooked & that even if I had to pay more for insurance I would rather not use them due to their dishonesty. So a little over one month later they overdraft my account renewing my policy.
I call them & basically between them & my bank it will be at least a week before my account is cleared up. Meanwhile I have an 8 month old & the hubby & I both work. How are we supposed to pay for daycare or groceries.
Not their problem I guess. Gas station sushi seems like a better idea than Esurance...if only I could afford it.