Elizabeth Sbj

New car

Your customer service sucks!!! Im going to get Insurances elsewhere
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Preferred solution: Let the company propose a solution

Melvin K Neh

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Verified Reviewer

Charged Extra money once policy was reduce

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I am trying to talk to someone from the corporate relations department at the executive level. I have been met with lots resistance from not knowing the corporate headquarters information and not wanting to provide it to me. I have been a customer with Esurance for over 5 years. Today, I have reduce my full coverage policy to liability which should be less than half of the cost since the liability on that policy was $225. However I'm being charged $235 for a premature renewal fee. I drive my car less than 5 miles a week before this pandemic and now I drive less than 5 miles a week. I would like this renewal fee to be removed. My number that I can be reached is ???????. I have been on the phone for over an hour and I'm very frustrated and thinking about terminating my policy based upon the customer service that I have been receiving as a long-standing customer with your company.
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Cons:
  • Deceiving

Preferred solution: Price reduction

Anonymous
map-marker Chicago, Illinois

Dicuss policy

Twice the price as your competition so I changed companies
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User's recommendation: Check competitors

TOM G Dnn

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Verified Reviewer

Why I am slowly pulling my cars off your platform

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Mr. Reynolds is the reason I am going to pull the rest of the cars off of your platform. He has not even responded to my request for a supervisor. People don't want to pay All State Pricing for cut rate customer service. Best Regards, Tom Gavrilos
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Preferred solution: Let the company propose a solution

User's recommendation: Don't just expect great customer service comes with the price tag.

Kiyon Plr
map-marker Canton, Michigan

Policy changes

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Mary was great in helping me
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Tameko N

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Verified Reviewer

Missing signature on my title

The person who noterized the title didnt complete it. I cant get my car on my name until this is fixed!!!!!!!!!!!!!!!!!
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Cons:
  • Could not find important documents

Preferred solution: Get the title fixed so that I can start driving my car.

Tameko N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Huntsville, Alabama

No one is available to answer my call

My title is incomplete therefore I cannot get it back in my name!
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Anonymous
map-marker Killeen, Texas

No customer service at noon on Wednesday?

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No customer service .. routine scheduled maintenance on a Wednesday at noon? How stupid are theyno
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Regina M Bzk

This is a fraudulent company. STAY AWAY!

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After I paid my money to start coverage, I get an alert that said I needed to have an inspection done or else my coverage will end. This is an inconvenience for me because I'm disabled and have difficulty getting around. I should have went with Progressive like I was advised to and avoided this hassle.... I never seen a reputable company add additional requirements after you pay for their services. It is not worth the $5 I'm saving a month.
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Loss:
$200
Pros:
  • Convenient
Cons:
  • Give valuable info after you pay
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Plutthiphong S

Esurance unfair practice with Consumer

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06/07/2019 RE: Esurance Policy# PAGA-00816**** TO WHOM IT MAY CONCERN: My name is Plutthiphong Perkins (Sprite). I am now seeking help for your suggestion both legally and in general. I was lie to by Esurance company. The auto insurance I purchased was increased by $4,000 without my knowledge, within 2 weeks after I purchased the brand-new policy. I noticed this issue on 05/31/2019. I called to the customer service and found out the mistake that Esurance make and don’t want to correct. And I truly feel that this is the unfair practice from this company not only to me, but all Esurance customers. Please read details below, and if you think this can be a case, please let me know, I do sure know there will be cost involved, I just really need to see if it is even the case that I can fight in court or not. I want to sue them. Here are the details: Prior to 05/01/2019I am holding the insurance policy for my 4 cars in Washington with 3 additional drivers whom are my housemate. Those 4 cars are 2014 Mercedes, 2000 Mercedes, 2012 Nissan Sentra, and 2017 Nissan Versa. Later, I switched the car from 2014 Mercedes to 2010 Mercedes.I am the insurance policy holders and 3 others are additional drivers: 1.Jeffrey Perkins 2.Jeffrey Wright 3.Oscar ValenciaIn the Washington Policy tho, we have couple accidents. Some was our false, some was not. 2 cars were total in separate accidents.2012 Nissan Sentra was totaled by Jeffrey Wright (we are not at false)2017 Nissan Versa was totaled by my friend whose were not listed as additional driver (we are at false)I sold 2000 Mercedes to my friend. So, at the end of the term, I only have 2010 Mercedes on the policy (only 1 car). Then I moved to Georgia. 05/01/2019I purchased another car – 2012 Toyota Prius. I tried to have the Prius registered the car in Georgia. I learned that the car must have the insurance in Georgia, not Washington. I called Esurance to move my policy from Washington to Georgia. Esurance told me that I must completely cancel Washington policy, and buy new insurance in Georgia.I agreed. I told Esurance to copy the same coverage as my old policy in Washington, exactly the same, except excluding 2 drivers out, Jeffrey Wright, and Oscar Valencia. Everything went thru quite well; I got my insurance quote for two cars for roughly $4,000.00 / 6 months because of the accident I have with the 2014 Mercedes. So, my insurance is high. I am agreed with that and pay the initial premium. I got the new insurance card which stated only have me and Jeffrey Perkins on, which is correct as I want. I was told that my next due date will be on the 1st of every month. 5/31/2019 One day before the due date, I checked on the Esurance.com in order to know the exact amount of premium that will get deducted the next day. I was shocked that the amount shown is roughly $1,500 instead of $700. I called to customer service and found out that I did not sent in the exclusion form for other two drivers; Jeffrey Wright and Oscar Valencia. Then I try to explain to her that the policy is newly purchased, and I have told the sales representative in the beginning not to put these two persons in my Georgia policy. All she insists to me was that she cannot remove those two persons without the exclusion form signed by them. The point is that the sales representative not suppose to add those two drivers in the beginning, not that I did not sign the exclusion form in time. She said the policy was written like this. All 4 drivers was on the policy and I need to cut out 2 persons later. !!!???? Again, I asked to talk to her supervisor, she told me that she can exclude Oscar Valencia out without the exclusion form, but she cannot back date to fix in the beginning. For, Jeffrey Wright, she cannot exclude it, Jeffrey Wright needed to be put on the policy. The sales representative did not do anything wrong, since Jeffrey Wright has totaled the Nissan and Esurance had to pay $8,800 for that. !!!!???? In fact, the accident that Jeffrey Wright involved, the other party was at false, and Esurance did not pay $8,800 on that. I told her that if I go buy this policy from other insurance company, this would not be a problem, right? But I want to be loyal customer with Esurance, why do I got punished by being loyal? She said if I go to other company, there will not be a problem. But it is Esurance policy to put the driver who make Esurance lose money got to be on the new policy !!!!!????? I asked to talk to her manager. He again, said that to remove the driver, by law they need to have the exclusion form signed by those drivers. No one seems to understand my point that this insurance policy not suppose to have these two persons: Jeffrey Wright and Oscar Valencia, in the very beginning. If it was the way that sales representative has submit policy, it still not my false !!!??? He mentioned that because of law he cannot, but he offered to remove Oscar Valencia out from policy, without the exclusion form !!!??? In conclusion, I got to pay $1,500 for the first month of insurance !!!??? Nothing Esurance can do, as the sales representative in the beginning has written up the policy like that !!!??? I am not happy at all, so I ask to cancel my policy, they said I have to pay another $800 penalty if I want to cancel the policy !!!??? I don’t have anyway out !!! I truly believe that this is not the fair practice to anyone who fell into my situation. This company has ripped off consumer. I am now only have until 15th to pay $1,500, otherwise insurance will be canceled plus I have to pay additional $800. If you have any suggestion, please let me know. I can be reached byEmail:spritekrub@***.comCell:206.769.0109Mail:106 Baynard Street, Pooler, GA 31322 Sincerely, Plutthiphong Perkins
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Loss:
$4000
Reason of review:
Not disclose and lie

Preferred solution: Let the company propose a solution

keely l Aqu
map-marker Oceanside, California

Question

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Get claims done quickly Tkae to long.previousauto body kixed my genius wrong.so esureans salvaged my car by 500
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Jimmy C Crz

Refusing claim

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This company has refused to fix our truck. It has been in the shop 4 2 weeks so far and today they denied the claim for a bent head. Says this is not covered and is a manufacturers defect. They are refusing to let us speak with a supervisor or refund our money. Disgusting.
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Loss:
$4000
Reason of review:
Poor customer service

Preferred solution: Fix my truck

Jordan H Uxf

Dicuss policy

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You have no right tondictate to me who i can include ir exclude from driving my vehicles. No faukt if my iwn and idiot rins a stop sign hits my truck on fathers day as my sin was driving my wife to get a gift for me and you have the god damn balls to tell me i habe to exclude him! *** you! I soent 22 years as a marine and you sure the *** dont have the right to tell me I can or can not have drive my vehicles, now if it had been his fault absolutely could have understood,
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Pros:
  • No pros dictatorship at it finest stay away
Reason of review:
Dictatorship

Preferred solution: Go to *** Nazi ***

Ronald Spn

Essurance the worst

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My car has been in the collision Shop since Monday. It’s Thursday and they have yet To send an appraiser to look At the car. They inform 4 days Later that they will not pay the car Rental fee. They should of told me Monday that until the car is inspected They won’t pay for rental Essurance is theWorst ever. They don’t care. Awful service. RB.
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Loss:
$160
Pros:
  • Will talk to you
Reason of review:
Poor customer service

Preferred solution: Full refund

Rochelle b Cbl

Another gay take

This ad has Dennid Quaid on couch between obvious gay male & woman. Word sexy is used & guy is pretending to make move on Dennis. Just obnoxious & another example of gay agenda thrown in face. Ugh & offensive
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1 comment
Frazier Thr

It's repulsive. Cannot believe these commercials are aired.

Obviously agenda driven. Not to late to change your ways.

May God forgive. Remember Sodom and Gomorrah.